Call and Contact Center Expo USA 2024 at Las Vegas: 24-25 April 2024

Call and Contact Center Expo USA 2024

Conference Overview:

The Call and Contact Center Expo USA is the premier event for contact center professionals, focusing on enhancing customer engagement and business intelligence. With over 100 speakers, 3,000 attendees, and 200 suppliers, this conference promises valuable insights and networking opportunities.

Event Details:

• Venue: Las Vegas Convention Center
• Date: April 24-25, 2024

Themes:

1. Customer + User Experience (C + UX): Explore cutting-edge trends in customer experience and user engagement.
2. Channel Partnering: Learn about effective collaboration with channel partners.
3. Cyber, Data, & Smart Security: Dive into security strategies for contact centers.
4. Collaboration Technology: Discover innovative tools and technologies for seamless collaboration.

Submission Guidelines:

• Sessions typically last 75 minutes, allowing for 3-4 paper presentations on related subjects.
• Speakers present for 12-15 minutes, followed by audience questions.

Important Dates:

• Conference: April 24-25, 2024
• Submission Deadline: To be announced.

Links:

• 🔗 Conference Link: Call and Contact Center Expo USA
• 🔗 Submission Link: To be announced

Speakers:

Here’s a list of some of the industry-leading speakers who will be sharing their expertise at the Call and Contact Center Expo USA 2024:

• Adi Agashe & Neel Mehta (Microsoft & Google):  Using AI to put customer support on autopilot and get 8x faster.
• Sara Joy (Head of Experience & Design of Business Operations – AT&T: Simplifying the Complexity to Improve Customer Experience
• Brian MacLeod (AVP, Retail Customer Care – CVS Health:  Contact Center Employee Engagement in a Virtual World.
• Clay Heinz (GVP Regulated Industries – TTEC): Optimize Your CX With a Relevant Wage and Labor Strateg
• Amir Hameed (Senior Vice President, Worldwide Solution Sales and Engineering – RingCentral): Beyond Bots – Doing so much more with AI in the Contact Center
• Shivakumar Padmanaban (Vice President – Global Customer Care & Experience – Genpact): Topic: Defining the CX expectations with current Industry trends, 6 Ps for a successful CX transformation in Customer Care, and case studies
• Cassidy Klundt (Founder):  Enhancing CX in Post-Pandemic World
• Amas Tenumah (CEO – BXG): The Obituary of the Call Center

Please note that this is just a partial list, and the full lineup of speakers will be announced soon. For more details, visit the official conference website.

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