Retell AI Voice Agents: Retell AI Revolutionizes Customer Service
Retell AI is a Y Combinator-backed startup. It is transforming the customer service industry with its advanced platform that allows companies to build AI-powered ‘voice agents’. These voice agents are powered by large language models (LLMs) fine-tuned for customer service use cases. They can perform basic tasks such as scheduling appointments.
The introduction of these AI voice agents is a response to the growing trend of mechanization in call centers. Research firm TechSci Research predicts that the global market for contact center AI could grow to nearly $3 billion in 2028, up from $2.4 billion in 2022.
Retell AI’s co-founder, Evie Wang, believes that companies with heavy call center operations looking to scale quickly without the constraints of human contact center agents will find value in adopting effective AI voice agent solutions. This method not only reduces their overall costs but also decreases wait times.
Retell AI’s customers include contact center operators and small- and medium-sized businesses that frequently deal with high call volumes, like telehealth company Ro. They can build voice agents using the platform’s low-code tooling, or they can upload a custom large language model to further tailor the experience.
Retell AI’s platform offers easy workflow creation, thorough testing, multipurpose disposition options, detailed monitoring, and efficiency 600% higher than traditional systems. The platform also prioritizes security and supports multiple languages.
The platform allows for customization and tailoring of the experience. It offers various customization options such as voice constancy control, back channeling, live ASR transcript, adding custom voices, ambient noise, keywords, end-of-turn sensitivity, idle detection, speaking rate control, and conversationalization of text responses.
Retell AI’s platform is not just about creating AI voice agents, but also about offering substantial value to businesses and replacing complex workflows. With its low dormancy and handling of edge cases, like interruptions that might occur in a conversation, Retell AI is set to transform the customer service landscape.
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